Term Conditions Page

I. Introduction
1.1 Welcome to Metro AG platform ("website"). Before using this website or opening a Metro AG account ("account"), please read the following terms of service carefully so that you can understand your legal rights and obligations to Metro AG Mobile Britain sdn.bhd.. Bhd. (company registration number 201501009497(1134832-W)) and its affiliated companies and subsidiaries (individually and collectively referred to as "Metro AG", "We", "We" or "Our"). The "services" we provide or provide include (a) this website, (b) the services provided by this website and the Metro AG client software provided through this website, and (c) all information, linked pages, functions, data, texts, images, photos, graphics, music, sounds, videos (including live broadcasts), messages, labels, contents, programming and so on. Any new features added to the service or enhanced services are also subject to these terms of service. These terms of service govern your use of the services provided by Metro AG.
1.2 Services include online platform services, which provide places and opportunities for commodity sales between buyers ("buyers") and sellers ("sellers") (collectively referred to as "you", "users" or "parties"). The actual sales contract is signed directly between the buyer and the seller. Metro AG is not a party to this contract or any other contract between the buyer and the seller, and does not assume any obligations related to any such contract. The parties to such transactions will be fully responsible for their sales contracts, commodity lists, purchase guarantees, etc. Metro AG does not participate in transactions between users. Metro AG may or may not pre-screen users or user-provided content or information. Metro AG reserves the right to delete any content or information you posted on the website according to Article 6.4 here.
1.3 Before becoming a user of this website, you must read and accept all the terms and conditions in these Terms of Service and all the terms and conditions related to these Terms of Service, and you must agree to handle your personal data according to the instructions in the privacy policy linked here.
1.4 Metro AG reserves the right to change, modify, suspend or terminate all or any part of this website or service at any time or with notice according to local legal requirements. Metro AG may publish some services or their functions in a beta version, and these versions may not work properly or run in the same pipeline as the final version, in which case we do not assume any responsibility. Metro AG may also, at its sole discretion, restrict certain functions or restrict your access to some or all websites or services without notice or responsibility.
1.5 Metro AG reserves the right to deny you access to websites or services or allow you to open an account for any reason.
By using Metro AG services or opening an account, you irrevocably accept and agree to the terms of this agreement, including the additional terms and conditions and policies quoted and/or linked here.
If you do not agree to these terms, please do not use our service or visit the website. If you are under the age of 18 or agree to the legal age of this Agreement according to the applicable laws of your country/region ("legal age"), you must obtain the permission of your parents or legal guardians to open an account, and such parents or legal guardians must agree to the terms of this Agreement. If you don't know whether you have reached the legal age or don't understand this part, please don't create an account until you ask your parents or legal guardians for help. If you are the parent or legal guardian of the minor who created the account, you must accept the terms of this agreement on behalf of the minor, and you will be responsible for all the company services that use the account or use the account.
2. Privacy
2.1 Your privacy is very important to Metro AG. In order to better protect your rights, we have provided Metro AG's privacy policy to explain our privacy practices in detail. Please check the privacy policy to understand how Metro AG collects and uses information related to your account and/or your use of the service ("User Information"). By using services or providing information on websites.
(i) consent to Metro AG's collection, use, disclosure and/or processing of your content, personal data and user information, as stated in the privacy policy;
(ii) Agree and acknowledge that the ownership of your user information is jointly owned by you and Metro AG;
(iii) Without the prior written consent of Metro AG, you shall not directly or indirectly disclose your user information to any third party, or allow any third party to access or use your user information through other channels.
2.2 Users who have personal data of other users by using the Service ("Recipient") hereby agree that they will (i) abide by all personal data protection laws applicable to any such data; (ii) allow the user whose personal data has been collected by the receiving party (the "disclosing party") to delete his or her data so collected from the receiving party's database; (iii) In each case of (ii) and (iii) above, the disclosing party is allowed to review what information about them has been collected by the receiving party in accordance with applicable laws and where required by applicable laws.
3. Limited license
3.1 Metro AG grants you a limited and revocable license to access and use the Services in accordance with the terms and conditions of these Terms of Service. All proprietary content, trademarks, service marks, brand names, logos and other intellectual property rights ("intellectual property rights") displayed in this website are the property of Metro AG and the third-party owners (if applicable) identified in this website. No party who visits this website has directly or indirectly granted any right or license to use or copy any intellectual property rights, and no party who visits this website may claim any right, ownership or interest. By using or accessing the service, you agree to abide by the copyright, trademarks, service marks and all other applicable laws that protect the service, the website and its contents. You agree not to copy, distribute, republish, transmit, publicly display, publicly perform, modify, adapt, rent, sell or create derivative works of the service, website or any part of its content. Without our prior written consent, you may not mirror or frame any part or all of this website on any other server or as part of any other website. In addition, you agree that you will not use any robot, spider or any other automatic equipment or manual process to monitor or copy our content without our prior written consent (such consent is regarded as the standard search engine technology adopted by Internet search websites) to guide Internet users to visit this website). Mirror or build any part or all of the content of this website on any other server or as part of any other website. In addition, you agree that you will not use any robot, spider or any other automatic equipment or manual process to monitor or copy our content without our prior written consent (such consent is regarded as the standard search engine technology adopted by Internet search websites) to guide Internet users to visit this website). Mirror or build any part or all of the content of this website on any other server or as part of any other website. In addition, you agree that you will not use any robot, spider or any other automatic equipment or manual process to monitor or copy our content without our prior written consent (such consent is regarded as the standard search engine technology adopted by Internet search websites) to guide Internet users to visit this website).
3.2 You are welcome to link to this website from your website, provided that your website does not imply any endorsement or association with Metro AG. You acknowledge that Metro AG may, at its sole discretion, stop providing some or all of the services at any time without prior notice.
4. Software
4.1 Any software we provide to you as part of the service shall be subject to the terms of this service. Metro AG reserves all rights in the software not expressly granted by Metro AG under this Agreement. Any third-party script or code linked to or referenced by the service is licensed to you by the third party who owns such script or code, not Metro AG.
5. Accounts and security
5.1 Some functions of our service need to register an account by selecting a unique user ID and password and providing some personal information. Metro AG has the right to suspend or terminate your account if the user ID you choose is considered offensive or inappropriate by Metro AG in its sole discretion. You may be able to use your account to access other products, websites or services that we have enabled or bundled or cooperated with us. Metro AG does not review any third-party content, functions, security, services, privacy policies or other practices of these products, websites or services, and does not assume any responsibility. If you do so, the terms of service of these products, websites or services, including their respective privacy policies.
5.2 You agree to (a) keep your password confidential and only use your user ID and password when logging in, (b) ensure that you log out of your account at the end of each session on this website, (c) immediately notify Metro AG of any unauthorized use of your account, user ID and/or password, and (d) ensure that your account information is accurate and up-to-date. You are fully responsible for all activities under your user ID and account, even if such activities or uses are not undertaken by you. Metro AG is not responsible for any loss or damage caused by unauthorized use of your password or your failure to comply with this section.
5.3 You agree that Metro AG may immediately suspend, freeze or terminate your account and your user ID, delete or discard any related content from the website, use your account and user ID, cancel any subsidy provided to you, cancel any transaction related to your account and user ID, and temporarily or permanently detain any sales proceeds or refund in more serious cases, at its own discretion, regardless of whether it notifies you or any third party. And/or take any other actions deemed necessary by Metro AG. The reasons for such actions may include but are not limited to (a) actual or suspected inactivity for a long time, (b) violation of the letter or spirit of the Terms of Service, (c) illegal, fraudulent, harassing, libelous, threatening or abusive behavior, (d) having multiple user accounts, (e) purchasing products on this website for commercial resale. (f) Abnormal or excessive purchase of products from the same seller or related seller groups, (g) abuse of vouchers (including but not limited to selling vouchers to third parties, selling vouchers or other credits at higher prices than face value and/or abnormal or excessive use of vouchers on websites), or (h) commercial benefits to other users, third parties or Pawmall. Using the account for illegal, fraudulent, harassing, defamatory, threatening or abusive purposes may be submitted to law enforcement agencies without informing you. If there is a legal dispute or enforcement action related to your account or your use of the service for any reason.
5.4 If the user informs Metro AG in writing (including by email to help @ support.metro AG.com.my) that they wish to do so, the user can terminate his account. Despite any such termination, the user is still responsible for any incomplete transactions (whether started before or after such termination), transportation of products, payment of products, etc., and the user must contact Metro AG in time and effectively execute and complete all outstanding transactions according to the terms of service. Metro AG assumes no responsibility, nor is it liable for any damage caused by actions taken in accordance with this section. The user waives any and all claims based on any such actions taken by Metro AG.
5.5 If you are located in one of the countries approved by us from time to time, you can only use the service and/or open an account.
6. Terms of use
6.1 The license to use this website and services shall remain valid until it is terminated. This license will be terminated in accordance with these Terms of Service, or if you fail to comply with any terms or conditions of these Terms of Service. In any such case, Metro AG may implement such termination with or without notice to you.
6.2 Do you agree not to:
(a) Uploading, publishing, transmitting or providing by other channels any illegal, harmful, threatening, abusive, harassing, frightening, painful, infringing, defamatory, vulgar, obscene, defamatory, infringing on others' privacy, hatred or racial content, which is racially or otherwise offensive;
(b) Violate any laws, including but not limited to any laws and regulations related to import and export restrictions, rights of third parties or our policies on prohibited and restricted articles;
(c) uploading, publishing, transmitting or providing any content featuring unsupervised minors through other channels, or using services to harm minors through any channels;
(d) Use services or upload content to impersonate any individual or entity, or distort your relationship with individuals or entities through other channels;
(e) Forging titles or manipulating identifiers through other channels to disguise the source of any content transmitted through the service;
(f) Remove any ownership statement from the website;
(g) Causing, permitting or authorizing the modification and creation of derivative works or translation services without the express permission of Metro AG;
(h) Use any pipeline service that is not allowed for the benefit of any third party or the license granted by this Agreement;
(i) Use the service or upload the content through fraudulent, unreasonable, false, misleading or deceptive channels;
(j) Opening and/or operating multiple user accounts for any violation of the letter or spirit of these Terms of Service;
(k) Use simulators, simulators, robots or other similar hardware or software to access the Metro AG platform, open user accounts or access your user accounts through other channels;
(l) Manipulating the price of any article or interfering with other users' lists;
(m) Take any action that may damage the feedback or rating system;
(n) Attempt to decompile, reverse engineer, disassemble or crack the service (or any part thereof), or destroy or overcome any encryption technology or security measures implemented by Metro AG for the service and/or data transmitted, processed or stored by Metro AG;
(o) Obtain or collect any information about other account holders, including but not limited to any personal data or information;
(p) Upload, e-mail, publish, transmit or otherwise provide any content that you are not entitled to provide under any law or contract or trust relationship (such as internal information, proprietary and confidential information learned or disclosed as part of it), employment relationship or confidentiality agreement);
(q) Upload, send e-mail, publish, transmit or provide by other channels any content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party;
(r) Upload, send e-mail, post, transmit or provide any unsolicited or unauthorized advertisements, promotional materials, "junk mail", "junk mail", "chain letters", "pyramid schemes" or any other forms of unauthorized solicitation through other channels;
(s) Upload, e-mail, post, transmit or provide any information containing software viruses, worms, Trojan horses or any other computer codes, routines, files or programs designed to directly or indirectly interfere, manipulate, interrupt or destroy, or restrict the function or integrity of any computer software or hardware or data or telecommunications equipment;
(t) Disrupting the normal dialogue flow, resulting in the screen "scrolling" faster than the typing speed of other service users, or negatively affecting the ability of other users to communicate in real time through other channels;
(u) Interfere with, manipulate or destroy the service or the use and enjoyment of the service by the server or network connected to the service or any other user, or fail to comply with any requirements, procedures, policies or regulations of the network connected to this website;
(v) Take any action or engage in any behavior that may directly or indirectly damage, disable, overload or damage the service or the server or network connected with the service;
(w) Use of the service intentionally or unintentionally violates any applicable local, state, national or international laws, rules, guidelines, directives, guidelines, policies or regulations, including but not limited to laws and requirements (whether legally effective or not), which are related to anti-money laundering or counter-terrorism;
(x) The use of the service violates or circumvents any sanctions or embargoes imposed or enforced by the Office of Foreign Assets Control of the U.S. Treasury, the United Nations Security Council, the European Union or the British Treasury;
(y) using the service to invade the privacy of others or "stalking" or harassing others by other channels;
(z) Infringement of Metro AG's rights, including any intellectual property rights and any counterfeiting thereof;
(aa) Use the service to collect or store personal data of other users related to the above prohibited behaviors and activities;
(bb) List the items that infringe the copyright, trademark or other intellectual property rights of third parties or use the service through the pipeline that infringes the intellectual property rights of others.
(cc) Instruct or encourage other users to conduct transactions outside this website.
6.3 You understand that all contents, whether publicly released or privately transmitted, are solely responsible for the source of such contents. This means that you (not Metro AG) are fully responsible for all the content you upload, publish, send e-mail, transmit or provide through other channels through this website. You understand that by using this website, you may come into contact with content that you think is offensive, indecent or offensive. To the maximum extent permitted by applicable laws, Metro AG shall not be liable for any content under any circumstances, including but not limited to any errors or omissions in any content, or any loss or damage of any kind arising therefrom, using or relying on any content published on the website, sent by e-mail, transmitted or provided by other channels.
6.4 You acknowledge that Metro AG and its designated personnel have the right (but not the obligation) to pre-screen, reject, delete, stop, suspend, remove or move any content at their own discretion, including but not limited to any content, which is available on the website by you, and they are not responsible for you. Without limiting the above provisions, Metro AG and its designees have the right to delete (i) any content that violates the terms of service or our policy of prohibited and restricted articles; (ii) If we receive complaints from other users; (iii) If we receive a notice or accusation about intellectual property infringement or other legal instructions or requests for deletion; Or (iv) if such content is otherwise objectionable. We may also block the delivery of communications (including but not limited to status updates, releases, messages and/or chats) as part of our efforts to protect services or our users, or enforce these terms and conditions through other channels. You agree that you must assess and bear all risks related to the use of any content, including but not limited to any reliance on the accuracy, completeness or usefulness of such content. In this regard, you acknowledge that you have not relied on any content created or submitted by Metro AG, including but not limited to the information websites in Metro AG forums and all other parts, to the maximum extent permitted by applicable laws. And bear all risks related to the use of any content, including but not limited to any dependence on the accuracy, completeness or usefulness of such content. In this regard, you acknowledge that you have not relied on any content created or submitted by Metro AG, including but not limited to the information websites in Metro AG forums and all other parts, to the maximum extent permitted by applicable laws. And bear all risks related to the use of any content, including but not limited to any dependence on the accuracy, completeness or usefulness of such content. In this regard, you acknowledge that you have not relied on any content created or submitted by Metro AG, including but not limited to the information websites in Metro AG forums and all other parts, to the maximum extent permitted by applicable laws.
6.5 You acknowledge, agree and agree that Metro AG can access, save and disclose your account information and contents to any legal, regulatory or government agency, relevant rights owner or other third party (if required by law), court orders or legal requirements of any government or regulatory agency that has jurisdiction over Metro AG, or you think in good faith that such access protection or disclosure is reasonable and necessary for: (a) compliance with legal procedures; (b) To implement these terms of service or our prohibited and restricted goods policy; (c) Respond to claims that any content infringes the rights (including intellectual property rights) of third parties; (d) Respond to your customer service request; (e) Protect the rights, property or personal safety of Metro AG, its users and/or the public.
7. Violation of our terms of service
7.1 Violation of this policy may lead to a series of behaviors, including but not limited to any or all of the following behaviors:
List deletion
Restrictions on account permission
Account suspension and subsequent termination
Criminal charges
Civil litigation, including but not limited to claims for damages and/or temporary or injunctive relief
7.2 If you think that users on our website have violated these terms of service, please contact help @ support.metro AG.com.my.
8. Reporting intellectual property infringement
8.1 As mentioned above, Metro AG is not allowed to publish goods that infringe the intellectual property rights of brands or other intellectual property owners ("intellectual property owners").
8.2 Unless otherwise specified, users are independent individuals or enterprises, and they have nothing to do with Metro AG. Metro AG is neither an agent nor a representative of users, and does not own and/or own any goods and places listed on the website.
8.3 If you are an intellectual property owner or an agent duly authorized by the intellectual property owner ("intellectual property agent"), and you believe that your rights or the rights of the principal have been infringed, please support your claim by submitting an IPR form and providing us with the following required files. Please allow us time to process the information provided. Metro AG will reply to your complaint as soon as possible.
8.4 The complaint filed under this Article 8 must be provided in the form specified by Metro AG, which may be updated from time to time, and must at least include the following contents: (a) the physical or electronic signature of the intellectual property owner or intellectual property agent (collectively referred to as "informant"); (b) A description of the type and nature of the intellectual property rights suspected of infringement and proof of rights; (c) A description of the nature of the alleged infringement, with sufficient details to enable Metro AG to evaluate the complaint (d) The URL; of the list containing the alleged infringement; (e) Information sufficient for Metro AG to contact the whistleblower, such as the physical address, telephone number and e-mail address of the whistleblower; (f) The whistleblower declares that the complaint is made in good faith, and the use of the intellectual property determined by the whistleblower is not authorized by the intellectual property owner or the law; (g) The whistleblower declares that the information in the notice is accurate, and that the whistleblower will compensate us for any damage that may be caused by the information provided by the whistleblower, and that the whistleblower has appropriate rights or is authorized to handle all matters related to the complaint on behalf of the intellectual property owner.
8.5 Metro AG acknowledges that manufacturers have the right to enter into certain exclusive distribution agreements or minimum advertising price agreements for their products. However, violation of such agreements does not constitute infringement of intellectual property rights. Since the implementation of these agreements is a matter between the manufacturer and the seller, Metro AG does not assist in such implementation activities, nor does it implement exclusive distribution rights or price control matters, unless it is distributed in a country with special management selectivity or exclusive laws.
8.6 Each seller agrees that Metro AG and its affiliates will not be harmed by all claims, causes of action, damages and judgments arising from any intellectual property infringement claims or the deletion of any content or product list related thereto.
9. Purchase and payment
9.1 Metro AG supports one or more of the following payment methods in each country where it operates:
(i) credit cards
Card payments are processed through third-party payment channels, and the types of credit cards accepted by these payment channels may vary depending on your jurisdiction.
(ii) Cash on delivery (COD)
Metro AG provides cash on delivery service in selected countries. Buyers can pay cash directly to the delivery agent after receiving the purchased goods.
(iii) bank transfer
The buyer can make payment to our designated Metro AG guarantee account (as defined in Article 12) through ATM or online bank transfer ("bank transfer"). The buyer must provide the transfer receipt or payment transaction reference to Metro AG through the "Upload Receipt" function in Metro AG application as payment confirmation. If Metro AG does not receive the payment confirmation within three (3) days, the buyer's order will be cancelled.
(iv) installment plan
For orders exceeding RM 500, buyers can pay by installments. Installment payment is handled through the third-party channel. At present, the banks that support installment plan are Maybank and Public Bank.
(v) Deferred payment for the use of SPayLater services (if applicable)
The buyer can use the SPayLater service provided by SeaMoney Capital Malaysia Sdn. Bhd. to postpone payment for qualified orders. Limited ("SeaMoney"). In order to provide SPayLater service, SeaMoney will sign a receivable purchase arrangement with a qualified seller, so that the seller can sell the buyer's receivables to SeaMoney in exchange for payment from SeaMoney.
9.2 The buyer can only change the preferred payment method of his purchase before payment.
9.3 Metro AG shall not be responsible for any loss or damage caused to the buyer due to the transportation information and/or payment information entered by the buyer or the buyer's wrong remittance due to the payment for the purchased goods. We reserve the right to check whether the buyer is officially authorized to use certain payment methods, and we can suspend the transaction until the authorization is confirmed, or cancel the related transaction if the confirmation cannot be obtained.
10. Seller's wallet
10.1 Your account allows you to store the money you received from the sales revenue on the platform ("Seller's Wallet"). The sum of this money minus any withdrawals will be reflected in your seller's wallet balance.
10.2 You can submit a transfer request ("withdrawal request") at most once a day to transfer funds from your seller's wallet (not exceeding the balance of your Metro AG wallet) to your associated bank account ("associated account"). At the decision of Metro AG, Metro AG can also automatically transfer funds from your seller's wallet to your associated account on a regular basis. Metro AG can only process such transfers on working days, and it may take up to two working days for such transfers to be credited to your associated account.
10.3 The Seller is entitled to receive one (1) free withdrawal request per week ("weekly withdrawal limit"). Metro AG may charge RM0.12 ("Withdrawal Fee") for each additional withdrawal request exceeding the weekly withdrawal limit. The withdrawal fee is subject to sales and service tax ("SST"). Metro AG may change the weekly withdrawal limit and withdrawal fee at its own discretion.
10.4 The payment for the goods you sell on Metro AG shall be credited to your seller's wallet within three (3) days after the goods are delivered to the buyer or immediately after the buyer confirms the receipt of the goods.
10.5 Once submitted, you may not modify or cancel the withdrawal request.
10.6 If there is an error in the processing of any transaction, you authorize us to initiate debit or credit entries to your designated bank account to correct the error, provided that any such correction complies with applicable laws and regulations. If we can't deduct money from your designated bank account for any reason, you authorize us to resubmit the deduction and any applicable fees to any other bank account or payment instrument you have filed with us, or deduct the deduction and applicable fees from your seller's wallet in the future. If we are unable to credit your replacement account for any reason, we reserve the right to handle or dispose of such funds in accordance with applicable laws, including submitting such funds to the Jabatan Akautan Negara Malaysia (the "Registry") in accordance with the requirements of the Malaysian Unclaimed Funds Act. In this case, you can recover your unclaimed money directly from the registrar, minus any fees or charges that may be levied, without further recourse to us.
10.7 You authorize us to initiate debit or credit entries to your seller's wallet:
(i) to correct any errors in any transaction;
(ii)Metro AG determines that you are engaged in fraudulent or suspicious activities and/or transactions;
(iii) in connection with any lost, damaged or incorrect article;
(iv) in connection with any reward or rebate;
(v) in connection with any unpaid fees;
(vi) In connection with the settlement of any transaction dispute, including any compensation due to or from you;
(vii) relating to any prohibited articles or articles detained by the Customs and Excise Department;
(viii) It is related to any change of mind agreed by both parties;
(ix) Recover any outstanding money (including late fees and/or interest) you owe us;
(x) Buy advertising points if you have started the function of recharging advertising points and your advertising points are lower than the minimum amount of your advertising points.
10.8 We have the right to restrict, freeze or suspend your seller's wallet for any reason, including your failure to repay the unpaid amount owed to us before the due date.